Practical support
Let’s talk about returns, exchanges & after-sales.
We help coordinate order exceptions, returns, exchanges and after-sales work within an agreed service arrangement. Start with the order reference and what happened; the team confirms the available next step.
What needs to happen next?
Know what happens when an order needs attention. Start with the task, product or order you have in front of you.
A few things to confirm
- Local return addresses in the US, UK or EU are not assumed.
- Return destination, authorisation, costs and disposition require agreement.
- Your shop remains responsible for buyer-facing policies and refund decisions unless otherwise contracted.
Let’s talk about your orderSupply chain assistant · You can contact a person anytime
What would you like help with?
Sourcing a product, preparing parcels, shipping orders or handling a return — start wherever you are.
A conversation, not a questionnaire
Let’s work out your next step.
Tell us what you’re working on. Start with the details you already have.