Seller guides
Guides for sourcing, packing, shipping and order problems
Find the guidance that matches your next task. Explore product and supplier questions, prepare order instructions, review shipping details or work through an exception. Read what is useful now, and contact the team directly when you need help.
Find your next step
What do you need help with?
Search guides, services and common tasks. You can also talk to the team at any time.
Start with a few words, such as customs, packing or returns.
Suggested starting points
- Preparation guide
Turn your idea into a product brief
Put materials, dimensions, personalisation and approval points in one place.
- Preparation guide
Compare a sample with your requirements
Separate the requirement, what you observed and what should change or be checked.
- Preparation guide
Describe how the parcel should be packed
Record protection, presentation, inserts and the checks needed before release.
- Guide
What belongs in a China shipping quote?
Compare the complete handling and delivery scope. A headline freight price may not include all the work your order needs.
- Guide
What should I do when parcel tracking stops?
Start with the latest event and the shipment reference. A quiet tracking page or an exception message does not by itself prove loss; check what is known and who needs to act next.
- Service
API & order workflow support
Connect the workflow before automating the orders.
Useful at each step
Preparation guides for your next conversation
Read the guidance for your next step, then discuss the details with the team on WhatsApp.
Use product references, written specifications and clear approval points to keep the conversation useful.
Explain your product
Prepare the order handover
Prepare a warehouse receiving brief
Organise shipment references, expected quantities, requested checks, preparation and approval roles before discussing warehouse receiving.
Read this guideDescribe how the parcel should be packed
Record protection, presentation, inserts and the checks needed before release.
Read this guidePlan an order handover
Map variants, instruction versions, changes and dispatch approval responsibilities.
Read this guidePrepare your parcel measurements
Learn which packed dimensions and weight to confirm with your carrier.
Read this guidePrepare an API workflow brief
Map your tools, order fields, changes, permissions and testing before discussing an API connection.
Read this guideWork through an order issue
These are reading guides. No questionnaire or enquiry form is required.
Use these guides to identify the details worth discussing. The team will confirm the scope, costs and responsibilities for any purchasing, production, packing, dispatch or returns work before it begins.
Need to check the shipping scope first?
Read what belongs in a shipping quoteRead how to prepare customs informationExplore the full guides
Product & sourcing
Clarify the product, supplier and specifications before arranging samples or purchasing.
Direct-to-buyer dispatch
Can I use a China supplier for Etsy orders?
A China supplier can support an eligible business model. The important question is your role in the product and whether the listing meets Etsy’s current rules.
Sourcing & procurement
Make your product brief work across languages
Use pictures, measurable requirements and written approvals to reduce the gap between what you mean and what a supplier understands.
Order prep & handover
Connect stock references, packing instructions and the order that should be prepared.
Etsy order prep & packaging
A packing checklist for your Etsy orders
An agreed packing instruction helps the warehouse distinguish your product variants, protect the goods and keep the presentation consistent.
Storage & order fulfillment
Which Etsy shipping workflow fits my shop?
Start with your product and actual dispatch origin. Shipping apps, parcel carriers, print-on-demand and warehouse teams handle different jobs; the right combination depends on what you need made, stored and shipped.
Storage & order fulfillment
What needs to be clear before a warehouse releases an order?
Match the order to the right product, approved packing and current instructions. Agree who checks changes and who approves release, so a small misunderstanding does not travel inside the parcel.
Shipping & data
Review the parcel, destination, documents and information needed for dispatch.
B2C shipping from China
What belongs in a China shipping quote?
Compare the complete handling and delivery scope. A headline freight price may not include all the work your order needs.
B2C shipping from China
Can my product travel on the proposed route?
The product, destination and carrier determine acceptance. Flag batteries, liquids, powders or aerosols before sending stock so the team can review the right handling and documents.
B2C shipping from China
What product information helps customs clearance?
Use specific descriptions, accurate quantities, value and origin information. Prepare the product facts first; the declaration or invoice format is confirmed for the agreed route.
Returns & exceptions
Prepare the facts and agree the next action when an order needs attention.
Returns, exchanges & after-sales
Set up a returns plan before an order goes wrong
Agree where a return goes, who approves it and what happens to the product before instructing your buyer to send anything.
Returns, exchanges & after-sales
What should I do when parcel tracking stops?
Start with the latest event and the shipment reference. A quiet tracking page or an exception message does not by itself prove loss; check what is known and who needs to act next.
Shipping terms, in everyday language
You can ask in your own words. These explanations help when a quote or tracking event uses a technical term.
- Volumetric weight
- A way of expressing parcel space as weight. The actual divisor and billing rule depend on the selected service.Read the guide
- Commercial invoice
- A document describing the goods and transaction for customs review. Required details depend on the route and destination.Read the guide
- HS code
- A product classification used in customs. Materials and function matter; additional destination-specific digits and rules may apply.Read the guide
- Country of origin
- Where the goods were made. It can differ from the country where the parcel is dispatched.Read the guide
- DAP and DDP
- Terms used to allocate delivery and import responsibilities. Confirm the actual importer, tax and fee arrangement in writing.Read the guide
- Delivery exception
- A carrier event showing that the planned movement needs attention. Read the actual event before concluding that a parcel is lost.Read the guide
Choose your Etsy shipping workflow
Compare shipping apps, China parcel networks, POD and warehouse fulfillment before choosing the next step.
Prepare an order handoverTalk to our team
Let’s work out your next step.
Share your product, destination and the task you need help with. You can contact us with the information you have now; we will clarify the remaining details together.